Privacy Policy
VIM Capital – Privacy Policy
Who are we?
‘We’, ‘us’ and ‘our’ refers to VIM Capital Pty Ltd (ACN 690 516 879) and our related entities. We are a commercial finance brokerage operating in Australia. We act as an Authorized Credit Representative (CRN 573144) of MRFHI Pty Ltd who hold an Australian Credit License (ACL 476270)
Our contact details
Telephone: 1300 003 555
Postal Address: PO BOX 3203, Mornington VIC 3931.
Email: hello@vimcapital.com.au
Our commitment to protect your privacy
We understand how important it is to protect your personal information. This Privacy Policy sets out our commitment in respect of personal information we hold about you and what we do with that information.
We recognise that any personal information we collect about you will only be used for the purposes for which we have collected it (or as allowed under law) and it is important to us that you are confident we will treat your personal information appropriately. We will comply with the Australian Privacy Principles and all relevant laws in relation to the protection of your personal information.
Personal information
When we refer to “personal information”, we mean information from which your identity is reasonably apparent. This may include information or an opinion about you. In our business, it may include credit information. The kinds of personal information we may collect include your name, date of birth, address, contact details, occupation, and any other identifying details. If you apply for finance or insurance, we may collect details about income, employment, assets, liabilities, and, with your consent, health information.
Why we collect your personal information
We collect your personal information to:
• Assess your application for finance or insurance
• Manage your relationship with us
• Offer you other products or services
• Meet legal and regulatory obligations
• Conduct direct marketing (where permitted or with your consent)
How we collect your personal information
We usually collect personal information directly from you (e.g., via forms, phone calls, or online applications). We may also collect information from brokers, accountants, credit reporting agencies, and public sources.
Do we disclose your personal information?
We may disclose your personal information to:
• Lenders, funders or intermediaries
• Third‑party service providers (e.g., IT, compliance, or cloud storage)
• Your authorised representatives (e.g., accountant or lawyer)
• Government or regulatory bodies as required by law
Where overseas disclosure occurs, we will take reasonable steps to ensure the recipient protects your information to a similar standard as required under Australian law.
Direct marketing
From time to time we may use your personal information to send you information about financial products or services. You may opt out at any time by contacting us.
Updating your personal information
We take reasonable steps to ensure the information we hold is accurate and up to date. Please contact us if any of your details change.
Access and correction to your personal information
You may request access to the personal information we hold about you. We will respond within the time required by law. If we refuse access, we will explain why. You may also request correction of inaccurate or outdated information.
Using government identifiers
If we collect government identifiers (e.g., Tax File Number), we will not use or disclose them except as permitted by law.
Business without identifying you
In most cases we must identify you before providing services. However, where lawful and practical, you may deal with us without identifying yourself (for example, to make a general enquiry).
Sensitive information
Sensitive information (e.g., health or biometric data) will only be collected with your consent unless permitted by law.
How safe and secure is your personal information?
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. This includes secure IT systems, restricted access, and staff training.
Complaints
If you are not satisfied with how we handle your personal information, please contact our
Complaints Officer: Mr Damian van Raay
Telephone: 1300 003 555
Postal Address: PO BOX 3203, Mornington VIC 3931.
Email: hello@vimcapital.com.au
We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
Further information
You can request more information about our handling of personal information by contacting us.
Changes to our privacy policy
We may update this Privacy Policy from time to time. Any changes will be published on our website.
Last updated: 20/10/2025